Terms and Conditions

Terms & Conditions for Hotel & Suite Bookings:

• Check-in is from 2 PM onwards.
• Check-out before 11 AM.
• Reservations, where arrival time is before 9 AM, are booked and billed from the previous evening.
• Reservations will be held until 3 PM only, subject to the availability of rooms.
• Room tariff and taxes are payable at the time of check-in.
• The hotel shall levy Government taxes as applicable. These taxes are subject to change without prior notice.
• Every guest is required to submit their government photo identity proof on arrival.
• Please note that visitors are requested to leave guest rooms by 11 PM in the interest of personal and hotel security. Any guest staying beyond this time will be considered a resident and checked in as a sharer. They will be required to submit their identity documents, and applicable charges will be levied. 
• In the case of Corporate Bookings with Pre-established credit privileges, the hotel must receive the BTC (Bill to Company) authorisation from an approved booker before arrival. If the BTC authorisation is not received before bill settlement, the guest will need to settle the bill personally.

Cancellation and Refund Policy

• Reservations cancelled before the cut-off timings are fully refundable.
• Corporate Rate Agreements, Negotiated Group Bookings and other special rates (Including Christmas and New Year’s Eve Packages) may have unique cut-off and cancellations terms (mentioned in the booking confirmation).

Standard Cut-Off Timings:

Group Reservations: 7 days before the date of arrival

Individual Reservations: 1 day before the date of arrival

• Unless other specific terms are established for a group/corporate/ special package booking, one-night room tariff and applicable charges shall be levied as retention charges for no-shows/cancellations beyond cut-off timing /early departure against confirmed bookings.
• In case of a No-Show guest will be charged the entire booking amount. Ahuja Residences will have the right to claim the amount the guest is liable to pay.
• Refunds are processed by the accounts department and not at the front desk.
• Refunds can only be made to the person or company that paid the deposit amount.
• Refunds for domestic bank accounts will be made within 7 working days.
• Ahuja Residences will initiate refunds for international bank accounts within 7 working days once the guest or booker furnishes all required information/documents. Depending upon the transaction handling between the banks involved, it may take longer for the amount to be credited to their account.